Contact Us

General inquiries

Welcome to Uziye’s general inquiries channel. We value clear communication and aim to provide precise guidance on platform features, partnerships, pricing, and onboarding processes. Our team monitors this channel to ensure timely, accurate assistance for every question that arises.

Contact options:

• Email: [email protected]
• Availability: Monday–Friday, 9:00–17:00 local time
• Response objective: deliver a thorough, actionable reply within 1–2 business days

To accelerate handling, please include your organization name, a concise description of your inquiry, and any relevant account identifiers or domain references.

Developer submissions

Uziye invites well-considered integrations, extensions, and partnerships from developers and technology builders. Submissions should present a clear value proposition for end users, with details on API usage, data scope, and security considerations.

Submission guidelines include:

• Subject line: “Developer Submission”
• Company name, primary contact, and a concise overview of the proposed integration
• Data flows, security posture, and regulatory alignment
• Sample API requests, expected outcomes, and any dependencies

Submit to: [email protected] with the subject clearly labeled as a Developer Submission. Our partnerships team will review and provide a defined timeline and next steps.

Response times and service levels

Uziye maintains transparent, client-focused response targets. The following standards apply to inquiries received through official channels:

• Acknowledgment: within 24 hours for general inquiries; within 24–48 hours for more technical or complex cases
• Initial guidance: within 1–2 business days after acknowledgment
• Escalation: critical incidents or security-related concerns are prioritized and escalated within 2 hours

Business hours: Monday through Friday, 9:00–18:00 local time. Inquiries submitted outside these hours will be queued and addressed on the next business day.

Note: resolution timelines depend on issue complexity, data considerations, and third-party service dependencies. We will provide progress updates at clearly defined milestones.